Showing posts with label management. Show all posts
Showing posts with label management. Show all posts

Never Be Lied to Again: How to Get the Truth In 5 Minutes Or Less In Any Conversation Or Situation

Never Be Lied to Again: How to Get the Truth In 5 Minutes Or Less In Any Conversation Or Situation
Never Be Lied to Again: How to Get the Truth In 5 Minutes

Product Details

  • Paperback: 224 pages
  • Publisher: St. Martin's Griffin; 1st edition (September 10, 1999)
  • Language: English
  • ISBN-10: 0312204280
  • ISBN-13: 978-0312204280

Amazon.com Review
When liars are being accused of something, they'll stay calm because they're working on their rebuttal; this is why detectives were suspicious of O.J. Simpson when he didn't express outrage when accused of murdering his ex-wife and Ronald Goldman. Never Be Lied to Again is bursting with tested tips like this for quickly determining when you're being boondoggled. Body language, facial expressions, sentence structure, and word choice can all reveal when someone is lying, says psychologist David J. Lieberman, and he includes 46 of these "clues to deception" to help you, including tricks for framing questions without putting others on the defense. Once you use your newly honed "human lie detector" skills to figure out if you're being lied to, you can then dig for the truth using the specific, influential words and body postures that Lieberman suggests. Written with flair and humor, Never Be Lied to Again is designed to help you get the upper hand in any situation, whether you're trying to figure out if your spouse is cheating on you or if you suspect your coworkers are cooking the books. --This text refers to an out of print or unavailable edition of this title.

Review
"A fascinating book." --National Public Radio

"This book can change your life. Best of all it's easy to read and you can apply the [techniques] instantly." --Dr. Warner Chen, Faculty Fellow of Harvard University

"If you want to find out whether your boyfriend is cheating, your boss is getting away with murder, or the life-insurance salesman is playing you for a fool, read on." --Cosmopolitan
-- Review


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Call Center Operations: Profiting from Teleservices

Call Center Operations: Profiting from Teleservices
http://ecx.images-amazon.com/images/I/51J1axasjGL._SL500_AA242_PIkin-dp-500,BottomRight,-10,38_AA280_SH20_OU01_.jpg

Product Details

  • Paperback: 528 pages
  • Publisher: McGraw-Hill Professional; 1st edition (April 28, 2000)
  • Language: English
  • ISBN-10: 0070164304
  • ISBN-13: 978-0070164307
Review
increase...understanding...help...conduct business more successfully...timely...clear, systematic...exceptional...full of useful information...writing...lucid...eloquent…navigating is easy -- Consulting to Management, June 2004

Review
From excerpts of review by Curt Kampmeier, Editor

...This book aims to increase our understanding of the subject of call center operations and help us, and our clients, conduct business more successfully.

...a very timely book for management consultants. Day cuts through the confusion and jargon. He deals with the related technology, process, and people aspects of call center operations in a clear, systematic manner that makes the technical aspects accessible to all.

...helps us cut through the jargon and grasp the underlying concepts. Free of gobbledygook, Day guides us on a step-by-step understanding of many of the developments within the teleservices industry.

...Day’s knowledge and recommendations come from years of practice serving hundreds of clients and from his impressive synthesis of concepts and materials. In this 500-page book, he has produced an exceptional reference guide that is packed full of useful information on call-handling applications. His writing is lucid and eloquent. What's more, he has organized his framework, chapters, appendices, index, and glossary so that navigating is easy. He takes us from the general to the particular—so we can choose between a surface understanding and real submersion in the subject. He tells us the basics and also provides a context to make sense of new developments and shifts that are currently taking place. (Consulting to Management )

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